Terms of Service

Effective date: [DATE]

These Terms of Service ("Terms") are an agreement between you and [RESONZO LLC — exact legal name once formed], a New York limited liability company based in Buffalo, New York ("we", "us", "our"). They govern your use of Resonzo, including the website, any apps, and related services (the "Service").

By creating an account, clicking to agree, or using the Service, you agree to these Terms and to our Disclaimer, which is part of these Terms. If you don't agree, don't use the Service.

1. What the Service is

The Service lets you create profiles for people, pets, places, clubs and other things, and compare them for fun using systems such as astrology, numerology, personality types, shared interests and scales you define. Some features generate written "readings" using artificial intelligence. The Service is for entertainment only. See the Disclaimer.

2. Who can use it

You must be at least 13 years old to use the Service. If you are under 18, or under the age of majority where you live, you may use the Service only with the permission of a parent or legal guardian who agrees to these Terms for you. The Service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has given us personal information, contact us and we will delete it.

You may not use the Service if you are barred from doing so under applicable law, or if we have previously suspended or terminated your account.

3. Your account

You sign in using a link sent to your email address. You are responsible for keeping your email account secure and for everything that happens under your account. Give us accurate information, and tell us promptly at support@resonzo.com if you think someone else has accessed your account.

4. Your content and information about others

"Your Content" means the profiles, details and other information you enter. You keep ownership of Your Content. You give us a worldwide, non-exclusive, royalty-free license to host, store, copy, process and display Your Content only as needed to operate, secure and improve the Service and to provide it to you. This includes sending the relevant parts of two profiles to our AI provider when you ask for a reading. This license ends when you delete Your Content or your account, except for copies kept in routine backups for a limited time or as required by law.

You may enter information about other people. When you do, you promise that:

• you have the right to share that information, and sharing it doesn't violate anyone's privacy or other rights or any law;
• you won't enter sensitive information about anyone, including health or medical information, sexual orientation, religious beliefs, racial or ethnic origin, government ID numbers, financial account numbers, passwords, precise location, or information about a person's criminal history;
• you won't enter information about a child under 13 other than a first name or nickname and general interests; and
• you'll delete information about a person if they ask you to.

You are solely responsible for Your Content. We don't review it before it's stored, but we may remove content or restrict accounts that we reasonably believe violate these Terms.

5. AI-generated readings

Readings are generated by a third-party AI model based on the profiles you choose and the Service's scores. Readings may be inaccurate, inconsistent or unexpected, and they do not reflect our opinions. You may use readings you receive for personal, non-commercial purposes. You must not present a reading as fact or as professional advice, or use readings to harass or embarrass anyone.

6. Acceptable use

You agree not to:

• use the Service, or any result from it, to make or influence decisions about anyone's employment, housing, credit, insurance, education, immigration status, custody, or eligibility for any service or opportunity;
• use the Service to harass, stalk, threaten, intimidate, shame, or discriminate against anyone, or to profile a person without a legitimate, lawful reason;
• enter content that is unlawful, hateful, sexually explicit, defamatory, or that infringes anyone's intellectual property or privacy rights;
• impersonate anyone or misrepresent your connection to anyone;
• try to get around usage limits or plan restrictions, including by creating multiple accounts;
• scrape, crawl, or use automated means to access the Service, or use the Service or its outputs to build a competing product or to train AI models;
• try to probe, scan, or test the security of the Service, interfere with its operation, or access data that isn't yours;
• reverse engineer the Service except where the law expressly allows it; or
• use the Service in any way that violates applicable law or the usage policies of our AI provider.

7. Free plan and Premium

The free plan includes a limited number of saved profiles and AI readings each month. We describe the current limits in the Service, and we may change them.

Premium is a paid subscription with higher limits. If you subscribe:

• Payments. Our order process is conducted by our online reseller [Paddle.com], which is the merchant of record for all Premium orders. Paddle provides customer service for billing questions and handles returns and refunds under its buyer terms, which apply to your purchase alongside these Terms. Prices are shown at checkout and include or add applicable sales tax or VAT, depending on where you live. We never receive your full card or bank details.
• Automatic renewal. Premium is offered monthly (currently US$3.99 per month) or yearly (currently US$29.99 per year), plus any applicable tax. There is no free trial. Your subscription renews automatically at the end of each billing period (monthly or yearly, depending on the plan you choose) at the then-current price until you cancel.
• Canceling. You can cancel at any time from Account → Manage subscription in the app, through the billing link in your Paddle receipt, or by contacting us at support@resonzo.com. Cancellation takes effect at the end of the current billing period, and you keep Premium until then.
• Refunds. Except where the law requires otherwise, payments are non-refundable and we don't give credits for partial billing periods. [Optional: describe any refund window you choose to offer. It must match Paddle's refund policy.] If you live in the European Union or United Kingdom, you have a 14-day right to withdraw from a purchase. When you subscribe, you ask us to start Premium immediately and acknowledge that you lose this right once Premium has been provided, to the extent the law allows.
• Price changes. We may change Premium prices. We'll give you at least 30 days' notice by email before a change applies to your subscription, and you can cancel before it takes effect.
• Downgrades. If your subscription ends, your account returns to the free plan. Profiles above the free limit stay saved and viewable, but you won't be able to add new ones until you're under the limit.

8. Our intellectual property

The Service, including its software, design, text, scoring methods and branding, is owned by us or our licensors and is protected by intellectual property laws. Subject to these Terms, we give you a limited, personal, non-exclusive, non-transferable, revocable license to use the Service for your own non-commercial purposes. If you send us feedback or suggestions, we may use them without any obligation to you.

9. Third-party services

We rely on third parties to run the Service, including Supabase (database, sign-in and server functions), Anthropic (AI readings), Cloudflare (website hosting) and [Paddle] (payments). Your use of features that rely on them may also be subject to their terms. We aren't responsible for third-party services we don't control.

10. Privacy

Our Privacy Policy explains what information we collect, how we use and share it, and the choices and rights you have. By using the Service, you acknowledge that we will handle your information as described there.

11. Changes to the Service

We may add, change, or remove features, or suspend or discontinue the Service, at any time. If we discontinue Premium or the Service, we'll give reasonable notice where practical and refund any prepaid fees for the unused part of a billing period.

12. Ending your use

You can stop using the Service and delete your profiles at any time. You can delete your account at any time from Account → Delete my account in the app. If you have an active Premium subscription, deleting your account cancels it immediately. You won't be billed again, and unused time isn't refunded except where the law requires.

We may suspend or terminate your access if you materially or repeatedly violate these Terms, if required by law, or if your use creates risk or legal exposure for us or others. Where reasonable, we'll tell you why and give you a chance to fix the problem. Sections 4 (as to your responsibilities), 8, and 13 through 18 survive termination.

13. Disclaimer of warranties

To the fullest extent permitted by law, the Service and all content, scores and readings are provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement and accuracy. We do not warrant that the Service will be uninterrupted, secure or error-free, or that any data will be preserved.

14. Limitation of liability

To the fullest extent permitted by law, we and our owners, employees and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, data, goodwill or relationships, arising out of or relating to the Service or these Terms, even if we've been advised of the possibility of such damages. Our total liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, or (b) fifty U.S. dollars (US$50).

Some jurisdictions don't allow certain warranty exclusions or liability limits, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud, or for gross negligence or willful misconduct where the law doesn't allow it to be limited.

15. Indemnity

To the extent permitted by law, you agree to defend, indemnify and hold us harmless from any claims, damages, losses and expenses, including reasonable attorneys' fees, arising out of Your Content, your misuse of the Service, or your violation of these Terms or of anyone else's rights.

16. Disputes and governing law

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. If you have a problem with the Service, please contact us first at support@resonzo.com. We'll try to resolve it informally within 60 days.

If we can't resolve it, either of us may bring a claim in small claims court if it qualifies. Otherwise, any dispute will be resolved exclusively in the state or federal courts located in Erie County, New York, and you and we consent to the personal jurisdiction of those courts. If you are a consumer living outside the United States, you may also have the right to bring claims in the courts where you live, and these Terms don't take away any mandatory consumer protections you have under local law.

[Lawyer review: decide whether to add a binding arbitration agreement and class-action waiver. If you add one, it needs an opt-out process and careful drafting to be enforceable.]

17. Changes to these Terms

We may update these Terms from time to time. If a change is material, we'll notify you by email or in the Service at least 14 days before it takes effect, unless the change is required by law sooner. The new Terms apply from their effective date. If you keep using the Service after that, you accept them. If you don't agree, stop using the Service and cancel any subscription before the change takes effect.

18. General

These Terms, together with the Disclaimer and Privacy Policy, are the entire agreement between you and us about the Service. If any part of these Terms is found unenforceable, the rest stays in effect. Our failure to enforce a provision isn't a waiver. You may not transfer these Terms without our written consent; we may transfer them as part of a merger, acquisition, or sale of assets. Neither of us is liable for delays caused by events beyond reasonable control. These Terms don't create any partnership, agency or employment relationship, or give rights to anyone else.

19. Contact

[RESONZO LLC]
[MAILING ADDRESS], Buffalo, NY, USA
support@resonzo.com